Air Canada passengers raising concerns over delayed luggage

By Michelle Morton
Air Canada passengers raising concerns over delayed luggage.    A family visiting Canada to see Niagara Falls was frustrated trying to get home after three Air Canada flights were canceled, they were re-routed to another state, and their bags were lost. Mark Neufeld reports. It appears some air travellers are experiencing more frustrations in addition to delayed flights and passport wait times these days. Arielle Thibodeaux is one of a number of Air Canada passengers who have been waiting to be reunited with their luggage after travelling from Europe to Canada, before landing in the U.S. this past week. Thibodeaux tells CityNews she and her friend arrived in Montreal from Venice, Italy last Sunday on a delayed flight and their flights were rebooked for the next day at different times. “We both had Apple Air Tags in our bags, so we could see that the bags did indeed make it to Montreal airport, so we knew that they were there,” Thibodeaux said. She adds she was assured by Air Canada staff her checked bag would be on that Monday morning flight on her way home to Indianapolis, Indiana.
“As soon as I got on the plane I checked my Air Tag to see ‘is it on this plane with me?’” Thibodeaux said, “and I could see that it was not, and I could see that it was sitting in the exact same place that it had been Sunday night. ”Thibodeaux said when she landed in the U.S., she saw her bag was still in Montreal and then filed a claim. “When I did that, they kept saying ‘no your bag is still in Venice, it hasn’t scanned anywhere beyond Venice,” Thibodeaux said.
Source: www.islamicfinder.org